Faith Loves Company

Faith Loves Company
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Terms of Use

STANDARD TERMS OF SERVICE

Faith Loves Company

56a-58a Warwick Rd, Kenilworth CV8 1HH

of

FLC Enterprises Ltd

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

(“we” or “us”)

WHERE TO FIND INFORMATION ABOUT US AND OUR SERVICES

You can find everything you need to know about us, FLC Enterprises Ltd, and our services on our website, www.faithlovescompany.com before you order. We also confirm the key information to you in writing after you order by email.

WHEN YOU BUY FROM US YOU ARE AGREEING THAT:

WE ONLY ACCEPT ORDERS WHEN WE’VE CHECKED THEM

We accept your order when we supply the service to you.

SOMETIMES WE REJECT ORDERS

Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory, because we can’t verify your age (where the service is age-restricted), or because you are located outside the UK. When this happens, we let you know as soon as possible and refund any sums you have paid.

WE CHARGE YOU WHEN YOU ORDER

However, for some services we take payment at regular intervals, as explained to you during the order process.

WE CHARGE INTEREST ON LATE PAYMENTS

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

WE PASS ON INCREASES IN VAT

If the rate of VAT changes between your order date and the date we supply the service, we will, where applicable, adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@faithlovescompany.com to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.

YOU’RE RESPONSIBLE FOR MAKING SURE YOUR MEASUREMENTS ARE ACCURATE

If we’ve asked you for measurements relating to the service, you’re responsible for making sure those measurements are correct.

YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND

Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

        • You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up the time you cancel).
        • You agree that we can start to provide the services before the expiry of the cancellation period and that if you cancel after the start of the services and before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
        • You cannot cancel a booking for in-person services less than 48 hours in advance.

How to let us know and what happens next. If you change your mind contact our Customer Service Team: info@faithlovescompany.com and we will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We will refund you by the method you used for payment. We don’t charge a fee for the refund.

You agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set above and you acknowledge that you will lose your cancellation rights in relation to such digital content.

Any digital materials included as part of the course require the following hardware and software and other functional requirements in order to be fully used:

        • A desktop or laptop computer (Windows or Mac) with a reliable internet connection (minimum 5 Mbps download speed).
        • An up-to-date web browser (Chrome, Firefox, Safari, or Edge) that supports HTML5 and JavaScript.
        • Access to a personal email account for login credentials, updates, and course notifications.
        • A device with audio and video playback capabilities (built-in or external speakers/headphones and webcam if attending live sessions).
        • Ability to open PDF documents and view presentation slides.
        • Access to Zoom, Microsoft Teams, or another video conferencing platform for live calls or coaching sessions.

Any digital materials included in the course have the following technical protection measures:

        • Access Control: Course materials are accessible only through a secure, password-protected learning platform.
        • Streaming-Only Video Content: Videos are hosted on secure platforms and cannot be downloaded.
        • Download Restrictions: Certain resources (e.g., PDFs, workbooks) may be view-only or watermarked to discourage unauthorised sharing.
        • User Authentication: Access is limited to registered users only and may be restricted to one device or IP address at a time.
        • Digital Rights Management (DRM): Materials may be encrypted or embedded with tracking to prevent unauthorised distribution.
        • License Limitations: Materials are licensed for individual use only and may not be reproduced, republished, or redistributed.

YOU CAN END AN ON-GOING CONTRACT (FIND OUT HOW)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: info@faithlovescompany.com

YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR SERVICE

If you think there is something wrong with your service, you must contact our Customer Service Team: info@faithlovescompany.com. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

In relation to services, the Consumer Rights Act 2015 says:

        • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
        • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
        • If a time hasn’t been agreed upfront, it must be carried out within a reasonable timeframe.

WE CAN CHANGE SERVICES AND THESE TERMS

Changes we can always make. We can always change a service:

        • to reflect changes in relevant laws and regulatory requirements; and
        • to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: info@faithlovescompany.com to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.

WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)

We can suspend the supply of a service. We do this to:

        • deal with technical problems or make minor technical changes;
        • update the service to reflect changes in relevant laws and regulatory requirements; or
        • make changes to the service. 

We let you know, may adjust the price and may allow you to terminate. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 30 days in any 4-month period we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 1 month you can contact our Customer Service Team: info@faithlovescompany.com to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

WE CAN WITHDRAW SERVICES

We can stop providing a service. We let you know at least 14 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

WE CAN END OUR CONTRACT WITH YOU

We can end our contract with you for a service and claim any compensation due to us if:

        • you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
        • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, completing onboarding questionnaires or intake forms, attend scheduled coaching or group session, respond to email communication regarding scheduling or feedback.
        • you don’t attend more than three scheduled sessions or do not complete the program within 6-months, breaches community standards, breaches confidentiality, provides false or misleading information that impacts the ability to deliver the service appropriately, becomes unresponsive, or otherwise prevents the program from being delivered effectively and ethically.

WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR SERVICES

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

        • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
        • Caused by a delaying event outside our control.
        • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
        • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession

WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

How we use any personal data you give us is set out in our Privacy Notice: https://faithlovescompany.com/privacy-policy/

YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

Our complaints policy. Our Customer Service Team: info@faithlovescompany.com will do their best to resolve any problems you have with us or our services.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT 

We can transfer our contract with you, so that a different organisation is responsible for supplying your service.

We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

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